Terms and Conditions

Licence

A purchase entitles you to a licence to use the theme/design for listing products on eBay and in your eBay Store for your business on a single eBay account (user ID). You may not sell, re-distribute or pass this template onto anybody else (either as is or modified) unless it is part of the sale of your business, this includes friends and family.

Additional Licences

If you have more than one eBay account (user ID) that you want to use the listing template and shop design on your will need to make an additional purchase. We do however offer a discount on additional purchases.

Note: The discount amount will depend on which product you have purchased and the simularities in design between the two (basically the less work we need to do to personalise the more the discount). Please contact us to discuss further.

Hosting

Hosting of your template images and scripts that allow the features within it to function and for it to work on ebay is free. You may use the template and all features free of charge for as long as you want without any ongoing charges. All images/scripts are held on our own Dedicated Servers, based in UK data centres. We do not use cheap/shared hosting. Our hosting uptime has been over 99.9% over the last 10+ years but we cannot offer any specific assurances or indemnities (please see our disclaimer below).

We also offer self hosted options for customers that wish to take more control over their template images and files. These are detailed on the questionnaire you receive after purchase but if you want more details prior to purchase then please contact us.

Payments

We accept payment by PayPal and all major credit and debit cards.
If you do not have a PayPal account simply select the ‘pay via credit/debit card’ when transferred to the PayPal secure payment page.

Returns / Refunds

Due to the nature of the product (product coded/built specifically for each customers order, and supplied digitally), once you have asked us to begin to create your template(s)*, we are unable to offer a full refund. If you change your mind after we have begun, but before we have installed or sent you your template(s) then we will offer a partial refund appropriate to the amount of work yet to be complete.

* At the point that you send us back your completed questionnaire you are instructing us to start work on your order and therefore from that point we can no longer offer a full refund. If you change your mind and wish to cancel prior to this, we will of course offer a full refund.

Disclaimer / Liability

eBay – We make sure our products are fully compatible with eBay and all the latest web technology at the time of purchase, however please note that eBay will update their website from time to time and tweaks maybe neccessary in the future to adapt to these changes. Depending on the extent of the changes it may be necessary to make a small charge to adapt to eBay’s changes.

Hosting – Our hosting is offered to help save you having to manage your template hosting yourselves, we provide this as standard for free for those that want to use it. Whilst we work very hard to maintain the performance and security of the customer template files held on our servers, we can offer no assurances or indemnities for either hosting performance/downtime, or any other issues relating to technical issues, human error or brute force / hacking of these template files.

We have a very strong track record of managing these files on your behalf, but by choosing to use our hosting you do so at your own risk, and accept full responsibility for making sure that all aspects of the template are working as expected. If you find any errors or issues please report these to us and we will act quickly to resolve the issue(s).

If you are in any way concerned then please choose a self hosted option where you can have the control you want over the template files.

By purchasing a service or product from us you are agreeing to our terms and conditions.