Frequently Asked Questions

LISTING TEMPLATE

Q. Do I need any technical knowledge to use your listing templates?
A. No. You can simply edit the product details directly in eBay’s ‘sell your item’ page. You do not need any HTML or other technical knowledge to create awesome looking listings. You can view a quick video below to see just how easy it is!

Q. Some of your listing templates have banners on them, can i change the wording?
A. All of our listing templates will have some customisation included. Please refer to the ‘what’s included section’ of that item for full details, but in general we include changes to the wording on banners to suit your needs. This is because banners include wording and graphics and are often quite complex so you would not be able to change them yourself without some design skills…. that’s why we include the changes free in the price.

Q. Can I add more than 1 image to my listing?
A. Yes. If you take a look at our video here you will see we have created a quick listing which shows how easy it is to add 1 or more images. You can add as many images as you want and we will help you with some guidance on how to get your images looking their best.

EBAY SHOP

Q. What eBay shop subscription do i need?
A. To redesign your eBay shop you must have an active eBay shop subscription. Our products work with all subscription levels including the basic shop subscription.

Q. Do I need any technical knowledge to have a designed store?
A. No. All of our store designs are completely dynamic. As you list products on ebay, your ebay shop will fill up with them and display them in the professional design that we have installed. You do not have to do anything to maintain your store.

Q. Will all of the pages in our store look the same?
A. Yes. Our themes work across the whole ebay store, not just the landing page. So you know that your store will keep the same professional look on every category, and every shop information page that you have.

Q. Can i install the shop myself?
A. Unfortuantely not. We are not simply changing the colours within the eBay shop design, we are changing the whole design of the shop. This needs more technical experience and tools, which is why we take care of it for you (installation is included in the price). It will also save you some grey hairs.

Q. Do you offer a ‘shop front’?
A. Yes we can create a dedicated shop front for any of our themes. This ‘home’ page would normally consist of some rotating banners, featured products and a selection of category banners. As standard your home page will be ‘all items’ in your store, however a ‘store front’ is a great way to personalise your customers experience and cross sell products, as well as tell the world about your latest offers and news. Get in touch if you are interested.

DYNAMIC CATEGORIES

Q. How does this work?
A. Our store template mirrors the categories that you control inside your ‘Manage My Shop’ setting in your ebay account. If you add, delete or move a category within this it will update dynamically across all of yours store pages. NOTE: Since 2017 shop categories will no longer appear on the listing template due to eBay’s active content restrictions.

CUSTOMISATION

Q. Can you customise your themes?
A. Yes. Any theme you find in our shop was designed by our team and can be either partially or completely customised to your needs. Most of our themes will include some customisation free within the price (please see the what’s included section of the product for sale as it varies across themes). If it doesn’t list the change you want to make as included in the sale then just drop us an email and we will confirm if we can include this for free or if there will be a small additional charge.

Q. Can you build me a completely unique listing and store?
A. Of course. Our themes are a great way to get a professional image and grow sales on a budget, but if you can afford the bit extra to have something made uniquely for you then we can help. We can design your branding, listing template and store completely from scratch, and customise to your exact needs. Just get in touch and we will be happy to offer our advice and pricing for what you need.

GENERAL TERMS OF SALE (see our full T&C’s)

Q. Can I pass on the template to someone else or even alter it and re-sell it?
A. By purchasing a listing template or ebay shop template you are entitled to use them for listing products on eBay for one eBay account (userID). You may not sell, re-distribute or pass these templates (as is or modified) onto anybody else unless it is part of the sale of your business, this includes friends and family.

Q. How much do you charge for hosting?
A. We do not charge anything to host your template images and scripts that allow the features within it to function and work on eBay. You may use the template and all features free of charge for as long as you want. All images/scripts are held on our own Dedicated Servers, based in UK data centres. We do not use cheap/shared hosting. We have an excellent track record over the last 10+ years of 99.99% uptime.

Q. Can I host the template myself on my own server space?
A. Our templates include free hosting of the images and files that your template need to work on eBay. We include this as standard in every template that we sell so you don’t have to worry about arranging hosting for yourself.

We also offer self hosted options for customers that wish to take more control over their template images and files. These are detailed on the questionnaire you receive after purchase but if you want more details prior to purchase then please contact us.

Q. I am a little worried that I will lose my template if you stop trading?
A. We have been building custom ebay stores since 2003. As well as our complete custom work we produce great value themes that are designed to help more sellers benefit from having a professional image/branding on eBay, but of course we do understand your concerns. Our business continues to grow, however if for any reason in the future we decide to stop trading, you can rest assured that all images/scripts will be passed to you free of charge with full instructions on how you can continue to use them forever.

NOTE: We do not sell ‘cheap’ templates. All of our products are designed and built professionally by our team to allow more sellers to benefit from a professional design/branding on ebay to enhance their sales. All of our work is supported by our experienced UK support team.

PAYMENTS & RETURNS

Q. What payments do you accept?
A. We accept payment by PayPal and credit/debit card. You can use all major debit and credits cards via Paypal even if you don’t have a PayPal account.

Q. Do you accept returns?
A. Due to the nature of the product (digital product) once we have built your listing template and store design, we are unable to refund you. If you change your mind and wish to cancel prior to this we will of course offer a full refund. Please see our full T&C’s